service idea -Zhengzhou Kesa Electronics Co., Ltd.

Product Life-cycle Services

R&D period

Analyze from the dimensions of product design style, functions, user experience, etc., and conduct research and experimental development of new technologies, new products, new processes and their systems;
Pre-sales

Safety analysis, solution planning, optimization design, and multiple optimizations combined with product characteristics to provide customers with better technical and profitable solutions;
Mid-term sales

Installation guidance, provide product/system installation guidance services according to on-site needs to ensure the normal and effective use of the product/system;
After-sales

Power-on debugging, line inspection and acceptance, power-on testing and troubleshooting, and guidance on how to use the product.

Service Commitment

We guarantee that the products supplied are new, technologically advanced, mature, reliable, and nationally certified. To provide better service, we make the following commitments:
1. Products carry a one-year warranty. We respond to fault reports within 24 hours and conduct regular follow-up visits.
2. Paid service applies after the warranty expires, or when damage is caused by accidents (including natural disasters or improper transportation), failure to install or use the product as instructed, unauthorized disassembly, or human factors.
3. We provide on-site repair, return-to-factory repair, and telephone troubleshooting. When a fault cannot be repaired on site, the repair schedule will be agreed with the customer; factory repairs are normally completed within three to five working days, with any exception discussed with the customer.