service idea -Zhengzhou Kesa Electronics Co., Ltd.

Product Life-cycle Services

R&D period

Analyze from the dimensions of product design style, functions, user experience, etc., and conduct research and experimental development of new technologies, new products, new processes and their systems;
Pre-sales

Safety analysis, solution planning, optimization design, and multiple optimizations combined with product characteristics to provide customers with better technical and profitable solutions;
Mid-term sales

Installation guidance, provide product/system installation guidance services according to on-site needs to ensure the normal and effective use of the product/system;
After-sales

Power-on debugging, line inspection and acceptance, power-on testing and troubleshooting, and guidance on how to use the product.

Service Commitment

We guarantee to your unit that the products provided are brand new products with advanced technology,mature and reliable and approved by the state.In order to better provide you with services,we have specially formulated the following commitments:
1. The product provides one-year warranty,24-hour response to fault treatment,and regular follow-up visits;
2. If the warranty period exceeds the warranty period,damage caused by accident (natural disasters/improper transportation) or improper human operation,we provide paid services;
3. Our company provides on-site maintenance,factory return maintenance,telephone repair and other maintenance services.